Our Customer Support teams are inspired by one common objective: to help our customers succeed. Customers inspire our trained staff of experts to deliver timely, practical and innovative solutions that help them grow their business. From product information and service, to testing and technical support, all our products are backed with the resources you need, when you need them.
Customer Service
Our commitment to customers extends beyond our legacy of providing high-quality, proven products. We believe that ongoing communications and finding solutions thta meet customer needs are just as critical to their success. Our all-inclusive Resource Center includes product brochures, technical data sheets, installation and maintenance instructions and warranty information, available any time you need it. In addition, our online support makes it quick and easy to check order status.
Located worldwide, our District Sales Managers are experts in specific VALTO markets and helping customers succeed with our products. They provide customers with the latest information on VALTO products and capabilities, as well as industry insights, knowledge and best practices.
Ordering Information
Ordering Sequence
Packaging
Policies + Procedures
Terms + Conditions
Ordering Sequence
Request a quote by contacting a Customer Service Representative via email at sales@valtoem.com or toll free at 800.435.0080. For Building Products orders, please use our Distributor Locator to find a distributor close to you. Prior to placing an initial purchase order with VALTO, we ask that our customers read our Terms & Conditions of Sale and fill out and return the Credit Application and Use Tax Certificate documents.
Once your new account information is received and credit and/or payment arrangements are made, you may place an order through your VALTO Customer Service Representative by emailing your purchase order to sales@valtoem.com.
Packaging
Although VALTO has established standard packaging guidelines you may be able to request customized packaging. This service may have an incremental charge.